Refund Policy

1. Full Refunds

You are eligible for a full refund if:

• The service was not delivered as agreed.
• The issue remains unresolved after reasonable attempts by our support team.
• You cancel the service at least 24 hours in advance of the scheduled appointment.

2. Partial Refunds

A partial refund may be issued if:

• Only part of the service was completed.
• You cancel the service after it has started but before completion.
• Remote support was attempted but could not be fully delivered due to technical limitations (e.g., no internet access, incompatible device).

3. No Refunds

Refunds will not be issued if:

• The service has been successfully delivered and the issue resolved.
• The customer fails to show up or respond during the scheduled support session.
• The cancellation is made less than 24 hours before the scheduled appointment without valid reason.

4. Service Cancellation Policy

• You may cancel or reschedule a service at least 24 hours in advance with no fees.
• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee or deemed non-refundable.

5. Remote Support Sessions

If a remote session cannot be completed due to factors beyond our control (e.g., poor internet, incorrect setup, unsupported devices), we may offer a reschedule or a partial refund, depending on the situation.

6. How to Request a Refund

To request a refund, please contact us with the following details:

• Your full name
• Date and type of service
• Reason for the refund request

📧 Email: admin@zebkonnect.com

📞 Phone: +1-833-674-1250

We aim to review and respond to all refund requests within 2 business days.